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Discover the latest updates, support and guidance about COVID-19 and how we’re supporting our customers.

Coronavirus help and support

Please don’t delay contacting us if you’ve a health concern. We’re continuing to care for our patients,  consultations and therapists are available to see patients who medically need our help.


UPDATE: National lockdown approved by Parliament (updated 6 January 202)

On 4 January 2021 the Prime Minister, Boris Johnson, announced that England would go into a national lockdown with effect from midnight that night. The Government published relevant guidance on the lockdown requirements. Under the section ‘Businesses and venues which can remain open’ it states: “The full list of these businesses can be found in the guidance on closing certain businesses and venues in England.”

The businesses that can remain open include “dental services, opticians, audiology services, chiropody, chiropractors, osteopaths and other medical or health services, including services relating to mental health.” Under the legal advice we obtained during the November 2020 national lockdown in England, the therapy we provide allows us to work under the Registrants in England meeting the definition of “other…health services, including services relating to mental health” contained in Section 17(o), Schedule 3A of The Health Protection (Coronavirus, Restrictions) (All Tiers) (England) Regulations 2020. The amended legislation on which Parliament voted today made no changes that section of the Regulations.

This means, we can continue to practise in England during the current restrictions if we meet the criteria set out below.

In order to stay within the remit of providing “other…health services, including services relating to mental health”:

We must only provide the therapies, on a one-to-one basis to clients, for an identified mental or physical health condition or injury that is causing them pain or having an adverse impact on their mobility or their quality of life.
We must be able to evidence that your therapeutic intervention is supporting your client with their condition. We can do this by recording their health condition and giving a clear rationale in your client’s care record for the treatment that you are providing,
We cannot provide treatment to a client in their own home unless you have received a direct referral from a statutory regulated health professional.
We can continue to work from home as long as it is COVID-secure. 
We cannot stress enough the severity of the situation we are now in, with a surge in infection rates of the highly transmissible new variant of COVID-19 placing increasing pressure on the NHS. We must exercise the utmost caution and exercise our professional judgement in assessing the risks. We must carry out and record a risk assessment on whether the benefits of seeing a client in person outweighs the risks. We will practise remotely where we can and follow the advice on following government guidance on working safely.


UK Government

Find out more about the UK Government response from Department of Health and Social Care and Public Health England